Guides
Guides
How to choose a platform for company assistants
A buyer’s checklist for platforms that connect people to company knowledge and systems: integrations, governance, approvals, audit, isolation, secrets, Arabic, channels and pilot design.
· 7 min read
Guides
AI governance for enterprises: a practical framework
A practical AI governance framework for enterprises in Saudi Arabia and Jordan: inventory, roles, human oversight, data protection, audit and applicable laws.
· 8 min read
Guides
A Gmail assistant that asks before sending
How Botify reads, drafts and files Gmail mail but waits for your approval before any send, reply or forward, in Arabic or English.
· 6 min read
Guides
Phone assistants that take calls: how they work
How a phone assistant handles calls: speech to text, spoken replies, barge-in, latency, linking a real number, and guardrails against toll fraud.
· 7 min read
Guides
Arabic AI agent: what it is and how to build one for your business
Understand Arabic AI agents, how they differ from chatbots, and how to connect company knowledge and tools with permissions, approvals and dialect testing.
· 10 min read
Concepts
Concepts
What is MCP (Model Context Protocol)? A guide for enterprise teams
What is MCP, the Model Context Protocol? Who created it, how MCP servers, clients and tools work, the security risks to control, and how to connect an ERP.
· 7 min read
Concepts
What is orchestration for company assistants?
Orchestration explained for business readers: how it differs from a chatbot or a single model call, its eight core parts, real company uses, and how to evaluate a platform.
· 7 min read
Concepts
Human approval before an assistant acts
How approval gates pause an assistant before risky actions: approval modes, risk levels, what approvers see, timeouts, audit and interrupts.
· 7 min read
Concepts
Tenant isolation and secret encryption on a shared platform
How to secure a multi-tenant platform: enforce tenant scope in the data layer, seal credentials with AES-256-GCM, rotate keys and limit tools.
· 7 min read
Concepts
RAG vs fine-tuning: which does your company need?
RAG vs fine-tuning explained for business assistants: what each changes, what it costs to keep current, where each fails, and a checklist for choosing.
· 6 min read
IT operations
IT operations
IT operations through conversation: triage, investigate, report
What Botify does in IT operations: triage alerts, investigate across observability and ITSM tools, write reports, and act only with approval.
· 6 min read
IT operations
Finding an incident’s root cause, with evidence you can check
How to use Botify for incident root cause analysis: gather evidence, align one time window, link entities across tools and rank causes you can trace and verify.
· 6 min read
IT operations
Ask Dynatrace and Splunk in one conversation
How Botify works with Dynatrace and Splunk: the questions it answers, the DQL, SPL and ITSI capabilities it uses, and why it stays read-only by default.
· 6 min read
IT operations
ServiceNow incidents, CMDB and knowledge through conversation
How Botify works with ServiceNow: incidents, problems, CMDB relationships, changes and knowledge, with example flows and approval before any write.
· 7 min read
IT operations
When Botify should hand a conversation to a person
How to design handoff from Botify to a person: when to escalate, what context must travel with it, phone transfers, approvals, and how to measure quality.
· 6 min read
IT operations
Security checklist: 12 checks before you connect systems
A security checklist for Botify in the enterprise: identity, least privilege, prompt injection, human approvals, tenant isolation, secrets and audit trails.
· 7 min read
Comparisons
Comparisons
Answers from your sources vs a general model
Why a general model invents facts about your company, how grounding answers in your documents and systems, its limits, and how to test for it.
· 5 min read
Comparisons
Build or buy a company assistant: how to decide
Build or buy a company assistant: what production really needs beyond the prototype, a side-by-side comparison, when each option wins, and questions to ask vendors.
· 6 min read
Comparisons
Chatbot or assistant that can act: what’s the difference?
How a rule-based bot, a chat-only assistant and Botify differ in decisions, actions, cost and risk, with a comparison table and when each fits.
· 6 min read
Start small. Prove value. Then grow.
One team, one workflow, one or two systems. We connect Botify and measure the difference.