Articles and guides
Practical guides on building Arabic AI agents, connecting them to business systems, and running them safely.
Designing the handoff from agent to human
When an agent should hand off, what must travel with it, and why a zero handoff rate is a bad sign rather than a good one. · 5 min read
Running an AI agent on WhatsApp Business
What running an agent on WhatsApp actually requires: the account, the 24-hour window, templates, and human handoff. · 6 min read
A security checklist before launching an AI agent
What to verify before your agent talks to a real customer: prompt injection, tenant isolation, data leakage, and audit. · 6 min read
Connecting an AI agent to Odoo without breaking user permissions
Most Odoo integrations run as one account that sees everything, bypassing Odoo access rules entirely. Here is the alternative. · 8 min read
RAG or fine-tuning? The practical difference for business agents
When retrieval-augmented generation is the answer, when fine-tuning is, and how to decide based on how fast your data changes. · 7 min read
How to build an Arabic AI agent for customer service
A practical guide to an agent that understands Modern Standard Arabic and dialects, answers only from your knowledge, and hands off to a human when needed. · 9 min read
Comparisons
AI agent vs traditional chatbot
The difference is structural, not cognitive: a chatbot follows a fixed decision tree, an agent retrieves, reasons, and acts.
Building an AI agent in-house vs using a platform
The prototype takes a week. What takes a year is everything around it: channels, permissions, audit, and operations.
A grounded agent vs a general model
Why wiring a general model to your site is not enough, and why grounding is the line between an asset and a liability.